Returns

Returns Policy

General returns conditions 

The following conditions apply to and are deemed to be incorporated in all orders, contracts, quotations and tenders for the supply and sale of goods by the Company. This policy only applies to goods purchased direct from The Company and where goods are purchased indirectly then please contact the original supplier. Returns for refund/credit will only be accepted from the original purchaser and only if the product is purchased direct from CLAIRE JEWKES.    

RETURNS FORM.

In order to return your Item/s please fill in the relevant information and send in with your return, the returns form will be delivered with your item. If you do not have a returns form please email clairejewkesart@gmail.com

Customers are responsible for costs incurred for returns.

Returning unwanted products:

Unused products may be returned within 30 days of purchase for a refund, minus shipping charges. All boxes, packaging materials, accessories, certificates must be in new, re-sellable condition or a fee equal to the cost of the damaged and/or missing item(s) will be deducted from the refunded amount. Be sure to ship in a carton that protects the original item box or package. We suggest you insure the package for the full value. Used or damaged equipment may not be returned for a refund. Credits are not issued until the goods are received and inspected at CLAIRE JEWKES. It may take up to two weeks to process credits.   The request for a return must be made within 30 calendar days of the purchase and the return shipment must be made promptly after that.   Note that original shipping charges are not refunded unless the return is a result of our error. If you have ordered correctly and we have shipped the wrong item, we will pay to return the item to us.  Items missing or damaged in shipment must be reported within 2 business days of receipt of shipment.   Custom or special order products are not returnable.

Return of commissioned item:

A refund of 50% will be given to any returned commissioned item if the item cannot be resold, the 50% non-refundable deposit will be retained by the company.

Any commission must be confirmed as acceptable or not acceptable (and changes can be made) by the customer on first sighting, either by public viewing or by email viewing, once acceptance of the commission service is confirmed the commission work will be sealed and no further changes can be made. If the customer refuses the acceptance sighting (confirmation of work carried out) the commission piece will be sealed at the artists discretion and no further changes can be made.

Commissioned work will not be covered by warranty, with the exclusion of framing, mounting and fixings.

Test & Inspection  

All returned products will be subjected to an inspection and/or test(s) to establish the condition of the goods before a refund, repair or replacement can be offered. We commit to providing a formal response within 48 hours of receiving the returned goods.

Warranty  

The Company undertakes a 12 month warranty at its option to either replace or repair any goods sold or supplied in the following circumstances only:  

a)   Where the goods do not correspond to any written identifying description applied to them on purchased as on this website.  

b)   Where the goods prove to be defective and not fit for their ordinary purposes within the documented warranty period as detailed in the product manual.  

c)   The term “Defective” means failure due to a manufacturing fault or design error and does NOT mean any accidental damage or general wear of the item in normal use. Test and Inspection of the goods shall take place as described.